The Regulatory Policy Institute Research Group

Hertford Seminar in Regulation: Customer engagement and regulation: where next?

A roundtable discussion with contributions from:
Professor Robert Hahn, Smith School of Enterprise and the Environment, University of Oxford;
Cathryn Ross, Ofwat;
Tony Ballance, Severn Trent Water;
Maxine Frerk, Grid Edge Policy

We were very grateful to Hogan Lovells for hosting this seminar

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